Mkhulu Dambuza Herbs
Returns & Refunds Policy
Contact us first
If an item is damaged, leaking, defective or different from your confirmed order, contact us promptly on +27 71 135 5361. Include your order number, a description of the issue and clear photographs where relevant.
Incorrect or damaged orders
After assessment, an eligible item may be replaced, refunded or otherwise resolved in line with applicable consumer law. Keep the product, packaging and proof of purchase until we advise you what to do.
Change-of-mind returns
Because ingestible and personal-use herbal products have hygiene and safety requirements, opened, used or unsealed products cannot normally be resold or accepted as change-of-mind returns. Unopened items may be considered if returned promptly in saleable condition; delivery costs may apply.
Refund timing
Approved refunds are made using an agreed method after the returned item or supporting evidence has been assessed. Bank processing times may affect when funds appear.
Exceptions
This policy does not exclude rights available under applicable South African law. Please contact us so that we can assess the circumstances fairly.